• – As Joseph and I discussed the renovation, even before we entered into a contract with each other, Joseph was very generous with his time as he explained the issues and options with me. I appreciate Joseph’s willingness to share his expertise and advice with me.
• – Once the work began, Joseph had his crew on-site working steadily on the job until completion. I felt that the work progressed well and as expected. Joseph’s pleasant crew was punctual and consistent, starting and stopping at the same time every day.
• – Joseph’s handling of neighbours’ concerns was courteous, professional and effective.
• – On a daily basis, the crew cleaned up the worksite. Although my property was clearly under renovation, the materials and supplies were stored as neatly as possible and the garbage was gathered every day. Upon completion of the job, the crew cleaned up the property.
• – Joseph kept me informed about the renovation as it went on, and about the issues that he encountered as the job progressed. Joseph involved me in the decisions that had to be made, to the extent that I wanted to be involved.
• – Joseph worked hard to accommodate my budget while addressing my house’s deficiencies and completing a quality renovation. I did not feel that Joseph ever cut corners that should not have been cut.

October 8, 2010

The Indoor Outdoor Guy

Joseph,

This is just a note to express our appreciation for a job well done in our two bathrooms. They are a huge improvement over the old ones and we are certainly enjoying them. The extra effort by the tile person in spending the time to give an exceptional result in our ensuite was very much appreciated and is one of the features that gives us so much pleasure. We would also like to thank you and your crews for the honest and courteous way the work was carried out.

John & Darlene

To Whom It May Concern:

In September 2006 we engaged the services of Joseph and his two-man crew to build a large cedar deck behind our home (a rancher in Westwind). We had seen his advertisement in one of the Richmond local papers, and decided to give him a try.

We had little pre-conceived notion of what this deck would look like, so initially we had to undergo an intense planning phase. There were some complications… .for example, an already existing concrete two-step pad the length of the house, an odd-shaped narrow backyard, our grandiose expectations, etc. Much to our delight, Joseph stuck with us through this process. He offered ideas, brought us books to refer to, and really seemed interested in helping us make practical decisions which would please both us as the homeowners and him as the installer.

Once the details were ironed out (whew!), Joseph drew up a detailed contract for us to sign. It proved to be quite accurate, inspite of minor changes which later evolved. We thought that he estimated all the materials, costs, time, etc very professionally. No detail was overlooked.

When the actual work was being done, I think we all enjoyed the process. His crew worked efficiently, carefully, and neatly. The men, always cheerful, polite, and approachable, were a pleasure to have here. Joseph himself was very hands-on. Then work was completed in the time frame predicted (of course good weather helped!).

Our low deck does not have railing. Joseph and his man created five benches for the perimeter. Joseph returned this spring (2007) to install them free of charge as he had promised. He very much wanted to ensure that we were happy with his work. He is a passionate guy!

In conclusion, we feel no hesitation in recommending The Indoor Outdoor Guy and his crew. We would use him again. Our deck looks great, and we have only good thoughts about the entire building process.

Sincerely,

David and Audrey

July 6th, 2006

To Whom It May Concern:

This letter of reference is written with respect to Joseph Neely and the services he provides through his company “The Indoor/Outdoor Guy”.

I am a homeowner and the owner/operator of Donki Daycare in Richmond and I hired Joseph Neely to construct a new sundeck for my home. Joseph realized the nature of my business and helped design a deck that would be safe and secure for the children in the daycare.

I had solicited quotes from several different contractors but Joseph was the only one that talked about permits and codes. This professionalism immediately impressed me. In the initial interview with Joseph I realized that he was very knowledgeable about all aspects of the job he was going to perform and very conscientious. When I told him about my idea for the deck he asked to come into the house to measure stairs that my young daycare people usedevery day so that he could be sure and duplicate the exact sizes in the deck outside. He wanted to be sure that they were safe. His concern about the safety of the children brought his work crew back a couple of weeks after construction was finished to add another small safety feature that I would have overlooked but he didn’t.M

I found him very honest and approachable. During construction he offered an open communication atmosphere offering suggestions and choices. As I am a single mother of two teenage boys he offered helpful hints about different home improvement projects, fixed my side gate without being asked and was generally concerned about doing his best on every aspect of the job. He has a very high level of commitment to his profession and I respect that.

I would strongly recommend Joseph for your next home renovation job and would be pleased to answer any questions you may have about my experience with Joseph – The Indoor/Outdoor Guy.

Yours truly,

August 22, 2006

Re: The Indoor Outdoor Guy Joseph Neely

In June 2006, 1 was searching for a contractor to do a renovation of the solarium of my 45 year old Richmond split-level home. The room had been converted from a covered deck some many years before we purchased the house, and lacked insulation, proper doors and windows. The overhang of the roof had been poorly finished and as a result there was water damage to the siding and rot around the windows. The corner of the house had sunk, and the roof over that corner of the house was sagging.

Joseph was recommended to me by a friend whose neighbor had a deck built by him. On meeting him I was impressed by the amount of time he spent discerning what it was that I wanted to achieve by this renovation, and how much financial investment I wanted to put into my home. He had some wonderful suggestions around the design of adjoining living room and dining room, and I elected to proceed with a total reconstruction of that corner of my house. Because I had a continuous post and beam ceiling we decided it would look much more attractive to have an open plan rather than have the same small room,

I was fortunate enough to have Joseph available at the time. The weather was perfect for the exterior work and it proceeded at an excellent pace. Although there was some unforeseen extra work needed in upgrading the footing for raising the comer of the house, the whole renovation was completed within 6 weeks. The interior was finished with wonderful quality of work and I find the new look of the open room amazing. We now have beautiful garden doors, and extended deck and an inviting view of our backyard. The engineered hardwood floors are a beautiful addition to the room and the house has an immediate appeal to the eye on entering the front door. My sons have declared it “the perfect party house” because of the extra space for entertaining.

I would highly recommend Joseph Neely, The Indoor Outdoor Guy and his carpenters Jordan and Martin, for their wonderful craftsmanship, polite and prompt service and caring attitude to their clients.

The client

March 2006

Joseph Neely was hired as General Contractor to oversee a large renovation of our master bathroom commencing in October 2005. We felt his quotation was reasonable, he demonstrated experience, and presented us with several references. We were very pleased with the professional integrity, high standards and suburb quality of work demonstrated by Mr. Neely and the sub-trade contractors working alongside him. Mr. Neely gave us sound advice throughout the planning process and encouraged our input in the project as it progressed. He ensured every detail way carried out in a manner with the least amount of disruption to our home throughout.

We are very pleased with our new bathroom and highly recommend the work of Mr. Neely to anyone undertaking such a project. It was a pleasure working with Mr. Neely and we look forward to working with him again on future home improvement projects,

George & Debbie

Richmond homeowners