To Whom It May Concern:
In September 2006 we engaged the services of Joseph and his two-man crew to build a large cedar deck behind our home (a rancher in Westwind). We had seen his advertisement in one of the Richmond local papers, and decided to give him a try.
We had little pre-conceived notion of what this deck would look like, so initially we had to undergo an intense planning phase. There were some complications… .for example, an already existing concrete two-step pad the length of the house, an odd-shaped narrow backyard, our grandiose expectations, etc. Much to our delight, Joseph stuck with us through this process. He offered ideas, brought us books to refer to, and really seemed interested in helping us make practical decisions which would please both us as the homeowners and him as the installer.
Once the details were ironed out (whew!), Joseph drew up a detailed contract for us to sign. It proved to be quite accurate, inspite of minor changes which later evolved. We thought that he estimated all the materials, costs, time, etc very professionally. No detail was overlooked.
When the actual work was being done, I think we all enjoyed the process. His crew worked efficiently, carefully, and neatly. The men, always cheerful, polite, and approachable, were a pleasure to have here. Joseph himself was very hands-on. Then work was completed in the time frame predicted (of course good weather helped!).
Our low deck does not have railing. Joseph and his man created five benches for the perimeter. Joseph returned this spring (2007) to install them free of charge as he had promised. He very much wanted to ensure that we were happy with his work. He is a passionate guy!
In conclusion, we feel no hesitation in recommending The Indoor Outdoor Guy and his crew. We would use him again. Our deck looks great, and we have only good thoughts about the entire building process.
David and Audrey